Privacy Policy

Privacy Policy


Effective Date: 09/01/2026


ACTION HOME ENERGY SOLUTIONS INC doing business as Action Window and Door ("Action Window and Door," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or affiliated platforms (the "Site").


1. Information We Collect


We collect personal and technical information to provide and enhance our services.

Information You Provide Voluntarily:

  • Name, phone number, email address, and mailing or project address
  • Project details, measurements, product selections, and preferences
  • Estimate, quote, contract, and payment or billing information
  • Any details submitted through forms, communications, or customer service


Information Collected Automatically:

  • IP address, browser type, device identifiers
  • Access times, pages visited, referring URLs
  • Approximate location data


2. How We Use Your Information


Your information may be used to:

  • Manage customer service interactions or requests
  • Prepare and deliver estimates, schedule appointments, and coordinate installation and warranty service
  • Provide notifications or updates, such as confirmations and alerts
  • Improve website functionality and user experience
  • Ensure security and compliance with regulations
  • Analyze service usage patterns


3. SMS / Text Messaging (ACTION HOME ENERGY SOLUTIONS INC DBA Action Window and Door)


Action Window and Door offers SMS/text messaging to customers and prospective customers who opt in. By providing your mobile number and opting in, you consent to receive text messages from us that may include responses to your inquiry, estimate and quote follow-ups, appointment scheduling, confirmations and reminders, installation and service updates, and, where you have separately opted in, promotional or marketing messages. Message frequency varies. Message and data rates may apply.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


Information We Collect. When you opt in to receive SMS messages from Action Window and Door, we collect the following information


 through our opt-in form:

  • Phone number (required for messaging)
  • First and last name (used for personalized messaging)
  • Email address (optional, for account communications)
  • Project or service address (optional, used to schedule an on-site estimate)
  • Any additional information you voluntarily provide on the opt-in form


This information is collected solely to deliver the SMS messages you have consented to receive and to maintain a record of your consent.


We retain this information for as long as you remain opted in, plus a reasonable period afterward to respond to support requests or comply with legal record-keeping requirements.


Data Security. We protect user information through the following measures:

  • Encryption in transit (TLS / HTTPS for all data transmission between user devices, our website, and our service providers)
  • Access controls limiting data to authorized personnel on a need-to-know basis
  • Secure third-party processors including GoHighLevel (CRM and messaging platform), Twilio (SMS delivery), and Housecall Pro (scheduling and job management), each of which maintains industry-standard security certifications
  • Regular review of access logs and data handling practices


No system is perfectly secure, but we treat user information with the same care we would expect for our own.


Opt-Out. You may opt out of SMS messages at any time by replying STOP to any message. You will receive one final confirmation message and will not receive further SMS messages from us. To opt out by other means or if you have questions about opting out, contact us at Sales@ActionWindowAndDoor.com or (619) 670-7025.


Help. Reply HELP to any message for assistance, or contact us at Sales@ActionWindowAndDoor.com or (619) 670-7025.


Opting out of SMS messaging will not affect your ability to receive service-related communications through other channels.


Contact. For privacy questions related to our SMS program, contact us at Sales@ActionWindowAndDoor.com or (619) 670-7025. Our mailing address is 2731 Via Orange Way, Ste 113, Spring Valley, CA 91978.


4. Data Sharing Policy


We do not sell your personal information, and we do not disclose your personal information to third parties for their own marketing purposes.


Limited data may be disclosed to service providers who act on our behalf, such as payment processors, scheduling software, and installation subcontractors, under confidentiality agreements and only as needed to deliver the services you requested.


No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


5. Cookies and Tracking Technologies


We use cookies and similar tools to:

  • Personalize and improve your experience
  • Analyze traffic and performance
  • Remember your preferences

Manage your cookie settings via your browser.


6. Third-Party Advertisers


Parts of the site may include content or tools from third parties, such as Google Ads. We are not responsible for their data practices. Please review their policies separately. Mobile numbers and SMS opt-in data are never provided to advertisers or advertising platforms.


7. Your Data Rights


You have rights under laws such as the CCPA and GDPR, including to:

  • Access or correct your personal data
  • Request deletion or restriction
  • Object to processing or request data portability

To make a request, please contact us at the address listed below. We respond within 30 days.


8. Children's Privacy


We do not knowingly collect data from children under 13. Our SMS program is intended for users 18 years of age and older. If you believe a child has submitted data to us, contact us so we can remove it.


9. Security and Data Retention


We implement industry-standard protections and retain data only as long as necessary for business or legal obligations.


10. Changes to This Policy


We may update this policy periodically. Updates will be posted with the new effective date.


11. Contact Us


For privacy-related questions or data requests, please contact:

ACTION HOME ENERGY SOLUTIONS INC doing business as Action Window and Door
2731 Via Orange Way, Ste 113
Spring Valley, CA 91978
(619) 670-7025
Sales@ActionWindowAndDoor.com